Refund Policy

1. Refund Eligibility

- A full refund is available if the order is canceled before work on the project has begun.
- A full refund will be issued if we are unable to deliver the service as described.
- No refunds will be provided once work on the project has started.
- No refunds will be granted for completed services or delivered final files.

2. Refund Process

- All refunds will be processed through PayPal.
- Refunds will be issued to the original payment method.
- Processing time: 5-10 business days, depending on your payment provider.
- A refund confirmation email will be sent once the process is initiated.

3. Order Cancellation

To cancel your order:
- Contact us at contact@brandup.me before project work begins.
- Include your PayPal transaction ID in your request.
- Cancellations after work has started are not eligible for a refund.

4. Dispute Resolution

If you experience any issues:
- Contact us first at contact@brandup.me with your order details and PayPal transaction ID.
- We will review your case and work to find a resolution.
- If a resolution cannot be reached, you may open a dispute through PayPal’s Resolution Center.

5. Contact Information

For refund inquiries:
- Email: contact@brandup.me
- Response time: Within 24 hours
- Include your PayPal transaction ID in all communications.

This policy may be updated at any time. Changes will be posted on our website.